Jetstar Asia Valuair Announce Codeshare Partnership with Qantas

Jetstar Asia Valuair have announced a codeshare agreement with Qantas, which
will over the following routes out of Jetstar Asia’s Singapore hub:

 

Destination

Singapore-Jakarta (operated by Valuair)

Singapore-Auckland* (A330 from 17 March 2011)

Singapore-Kuala Lumpur

Singapore-Bangkok

Singapore-Osaka (via Taipei)

Singapore-Denpasar (Bali)

Singapore-Penang

Singapore-Ho Chi Minh City

Singapore-Phuket

Singapore-Hong Kong

Singapore-Taipei

 

The full media release from Jetstar Asia can be read below:

 

 

 

Jetstar Asia / Valuair commence codeshare partnership with Qantas*

 

Jetstar Asia
(3K) and Valuair (VF) are to launch a codeshare partnership with Qantas* (QF)
on major Asia Pacific routes, strengthening the Jetstar Group’s fast-growing
hub at Singapore Changi Airport. (*Subject to regulatory approval).

 

Since 2004,
Qantas has codeshared with Jetstar across most of its Australia, New Zealand
and Asia Pacific services.

 

This
arrangement, subject to final regulatory approval, will now be expanded to
include Jetstar operations from Singapore – Qantas’ primary hub and Jetstar’s
major flying base in Asia.

 

QF flight
numbers will initially be applied to eleven* Asian destinations served from
Singapore Changi International Airport by Jetstar Asia and Valuair, including
Jetstar Asia’s daily Singapore-Auckland* A330 service, set to commence
from 17 March 2011*.

 

Beginning 1
March 2011 and effective for travel from 1 April 2011, the Qantas and Jetstar
Asia/Valuair codeshare partnership will cover the following routes operated
from Singapore.

 

Destination

Singapore-Jakarta (operated by Valuair)

Singapore-Auckland* (A330 from 17 March 2011)

Singapore-Kuala Lumpur

Singapore-Bangkok

Singapore-Osaka (via Taipei)

Singapore-Denpasar (Bali)

Singapore-Penang

Singapore-Ho Chi Minh City

Singapore-Phuket

Singapore-Hong Kong

Singapore-Taipei

 

Jetstar Group CEO Bruce Buchanan heralded the
partnership saying,
“This commercial arrangement strengthens our
existing market leadership position for value based flying in Singapore. It
also provides greater consumer traction and access to future Jetstar and Qantas
services.”

 

Jetstar Asia CEO Ms Chong Phit Lian said Jetstar’s
extended codeshare partnership with Qantas was an important advancement and
next step in Jetstar’s evolving Singapore flying hub, a cornerstone to its Pan
Asian network expansion and overall large presence in Asia.

 

“Jetstar’s ongoing strategic development and
evolution of our major Singapore flying hub we predict will be greatly enabled
over time by this new commercial arrangement with Qantas,”
Ms Chong
said.

 

“This is a common sense and practical next step to
further develop both our Singaporean and broader Pan Asian business.

 

“This agreement, enhanced by Jetstar’s current
strong competitive market position, will no doubt incentivize future travel
from Qantas customers, such as those in the United Kingdom and Europe, on the
growing Qantas Group network throughout the Asia Pacific region,”
she said.

 

Ms Chong
said the new agreement included for Qantas customers a seamless booking and
ticketing experience, with full baggage connectivity, standard Qantas baggage
allowance, as well as complimentary onboard offerings such as meals and comfort
packs# (#on Singapore-Auckland*).

 

Group
Executive Qantas Airlines Commercial, Rob Gurney, said the codeshare agreement
with Jetstar would expand Qantas’ network of destinations in Asia, providing
greater choice and convenience for passengers.

 

“Singapore is Qantas’ major hub in
Asia and we are pleased to be able to offer our customers a wider range of
travel options from Changi Airport, in partnership with Jetstar Asia and
Valuair,”

Mr Gurney said. “Today’s announcement underlines the growing strength of the Qantas
Group’s two complementary airline brands in the Asia Pacific.” 

 

Jetstar Bali Services Update Following Volcanic Ash Cloud Indonesia

Jetstar have released an additional update
in-relation to its flights that have been affected by the volcanic ash cloud
following the eruption of the Tengger Caldera volcano in Indonesia.

 

As per yesterdays update services have resumed and
additional services have been scheduled to transfer the backlog of stranded
passengers to their planned destination.

 

The full media release from Jetstar can be read
below:

 

 

 

Update on
Jetstar Bali services

 

Jetstar
wishes to provide an update on its international services into Denpasar (Bali)
from Australia and Singapore as a result of a volcanic ash cloud caused by
Tengger Caldera volcano in Indonesia.

 

We are
pleased to confirm that scheduled Jetstar services between Australia and
Singapore to Denpasar International Airport (Bali) successfully recommenced
from late yesterday – and this situation continues.

 

With the
operation of both of our scheduled and planned* additional services, the
majority of affected passengers in Bali will have returned to Australia within
the next 24-hours. *Subject to regulatory approval.

 

Jetstar
cares for its customers, especially those impacted by previous cancellations on
27 & 28 January and planning is well advanced for up to four more
additional recovery services* between Australia and Bali using both our
aircraft fleets of two-class A330 and A320/A321s. These planned services will
return our customers, previously unable to leave Bali, with direct flights from
Bali to Melbourne (confirmed), Perth*, Darwin* and Sydney*.

 

Jetstar
Australia and New Zealand CEO David Hall said its decision to resume safe
flying to and from Bali was based on information provided from the Darwin
Volcanic Ash Advisory Centre, which is indicating that the volcanic cloud has
dissipated.

 

Jetstar is pleased, having
achieved the right safety outcome to commence reintroducing all our low fare
flights to Bali from Australia and Singapore,”
Mr Hall said.

 

“The safety
of our customers, our people and our modern fleet had to come first as safety
is our number one priority. We know the travelling public have supported this
stance.

 

“Now of
equal priority is to get holidaying Australians home – for families in time for
the new school year – and for holidaying workers to recommence. We have and
will enable this through offering additional flights – reworking our operations
to get people home – with up to five additional flights* within a 24-hour
period.

 

“We
appreciate the importance and urgency to return our Bali services to normal
operations – for our existing and future customers. As the largest Australian
airline flying to Bali we remain heavily committed to the destination and our
customers who visit it.”

 

In
addition to regular scheduled services, Jetstar last night scheduled an
additional Denpasar-Sydney service, and has today scheduled an
additional flight from Denpasar-Melbourne as follows:

 

JQ7803
Denpasar-Melbourne (departing 1200/ arriving Melbourne 2035)

 

All
passengers travelling on this flight have been advised.

 

Jetstar
is also planning further additional services from Bali to Sydney*, Perth* and
Darwin* to assist passengers affected by cancellations on 27 & 28 January
2011, however, these flights are subject to regulatory approval and final
confirmation (*subject to regulatory approval).

 

The
additional recovery flights* are planned for departure from Bali tonight after
10pm and passengers will be advised of their confirmation once approval has
been received (*subject to regulatory approval).

 

Jetstar
will liaise with all passengers in regards to which flights they have been
placed on via SMS text message and if they are in Bali, through their hotels.

 

Passengers
awaiting travel will be contacted by Jetstar in regards to their revised travel
itinerary based on the above options or they can contact the Jetstar Contact
Centre direct:

 

From
Australia: 131 538

 

From
Indonesia: 001 803 61 691 If you have difficulty with this number,
alternatively call (+61 131 538).

 

From
Singapore: 800 6161 977.

 

We thank
our customers for their patience during this challenging period and will be
providing an update in regards to the additional flights from Bali once they
are confirmed and approval has been received.

 

Affected
passengers by previous cancellations are being offered the following options by
Jetstar:

 

Delay of
travel:
Customers may delay their travel to or from Bali. Travel must be
completed by 31 March 2011.

Full
refund

Free
moves to an alternative Jetstar destination or re-routing to get passengers to
their end destination
. Travel must be completed by 31 March 2011.

Jetstar Bali Flight Update Indonesia Volcanic Ash Cloud

Jetstar has sent
another update in relation to its flights into and out of Bali Indonesia
following the Indonesian Volcanic Ash Cloud from the Tengger Caldera volcano.

 

In short Jetstar has
decided to resume all services into and out of Denpasar (DSP) Bali, also as
there are a large number of passengers stuck in Bali Jetstar will be adding
additional services to assist with the backlog.

 

The full media release from Jetstar can be read below:

 

 

Update on Jetstar Bali services

 

Jetstar wishes to provide an update on its
international services into Denpasar (Bali) from Australia and Singapore as a
result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia.

 

We are pleased to confirm that all scheduled
services to and from Denpasar (Bali) will operate today, apart from one
outbound cancellation (listed below). To assist with customer recovery we will
be operating additional services from Bali commencing tomorrow morning (Sunday,
30 January 2011).

 

Our decision to resume safe flying to and
from Bali is based on information provided from the Darwin Volcanic Ash
Advisory Centre, which is indicating that the volcanic cloud is dissipating.

 

Safety of our passengers and crew remains our
first priority and we will be regularly monitoring conditions and communicating
with affected customers on their updated flight itineraries.

 

Cancellations

 

JQ37 Sydney-Denpasar (departing 1735).

 

Flights operating today:

 

JQ116 Perth-Denpasar (scheduled departure 1005 now departing at 1235) /
JQ117 Denpasar-Perth (scheduled departure 2245 now departing at 0015).

 

JQ35 Melbourne-Denpasar (departing 1845) / JQ36 Denpasar-Melbourne
(departing 2300)

 

JQ38 Denpasar-Sydney (scheduled 2210)

 

JQ83 Darwin-Denpasar (departing 1610) / JQ84 Denpasar-Darwin (departing
1815)

 

JQ81 Darwin-Denpasar (scheduled departure 1930, brought forward to 1640)
/ JQ82 Denpasar-Darwin (scheduled departure 2250, brought forward to 1845)

 

JQ116 Denpasar-Singapore (scheduled departure 1445 now departing at
1715) / JQ117 Singapore-Denpasar (scheduled departure 1835 now departing at
2035)

 

Jetstar is providing affected customers with
regular updates via Jetstar.com, the Jetstar Call Centre, SMS text messages to
customers and other communication channels such as letters to hotels in Bali.

 

Passengers not in their home port, such as
Bali, are being provided with accommodation, meal reimbursements and phone
credits.

 

Affected passengers with cancellations are
being offered the following options by Jetstar:

 

Delay of travel: Customers may delay their
travel to or from Bali. Travel must be completed by 31 March 2011.

Full refund

Free moves to an alternative Jetstar
destination or re-routing to get passengers to their end destination
. Travel
must be completed by 31 March 2011.

 

Jetstar customers (in Australia) with
near travel requirements to and from Bali should check Jetstar.com,
which will be updated regularly or contact 131 538.

 

Our customers currently overseas can reach
the Jetstar Contact Centre on

 

Bali: + 001 803 61 691 (+61 3 9347 0153).

Singapore: 800 616 1977

 

Extra Services from Bali

 

In addition to the resumption of services, Jetstar will be operating an
additional ad hoc service from Denpasar to assist in the recovery of
passengers.

 

Now that services have resumed, Jetstar will also be using available
seats to accommodate passengers on previously cancelled services. This process
may take several days, however we are committed to helping our customers
complete their journey as soon as possible.

 

Jetstar will be liaising with passengers in
regards to their revised travel itineraries.

 

We are currently using available seat
capacity of scheduled flights to recover passengers outbound from Australia.

 

A further
update
will be provided at or before 1030 Sunday 20 January 2011 AEDT.

Jetstar Bali Flight Cancellations Due to Volcanic Ash

Jetstar
has cancelled all services into and out of Bali (Denpasar) due to a volcanic ash
cloud caused by the Tengger Caldera Volcano eruption in Indonesia.

 

Jetstar
are providing the following options for passengers affected by these
cancellations:

 

  • Delay of
    travel:
    Customers may delay their travel to or from Bali. Travel must be
    completed by 31 March 2011.
  • Full
    refund
  • Free moves
    to an alternative Jetstar destination or re-routing to get passengers to their
    end destination
    . Travel must be completed by 31 March 2011.

 

Jetstar
have released the below media release detailing the extent of these
cancellations:  

 

 

 

Update on Jetstar Bali
services
 

 

Jetstar wishes to provide
an update on its international services into Denpasar (Bali) from Australia and
Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano
in Indonesia.

 

Safety of our
passengers and crew is Jetstar’s number one priority.

 

Based on the latest
advice from the Darwin Volcanic Ash Advisory Centre, Jetstar has cancelled all
of today’s scheduled return services from Australia and Singapore to Denpasar
(Bali). These are listed:

 

 JQ83 Darwin-Denpasar
(departing 1610) / JQ84 Denpasar-Darwin (departing 1815)

 JQ35 Melbourne-Denpasar
(departing 1845) / JQ36 Denpasar-Melbourne (departing 2300)

 JQ37 Sydney-Denpasar
(departing 1735)/ JQ38 Denpasar-Sydney (departing 2210)

 JQ81 Darwin-Denpasar
(departing 1930) / JQ82 Denpasar-Darwin (departing 2250)

 JQ116 Perth-Denpasar
(departing 1005) / JQ 117 Denpasar-Perth (departing 22:45)

 JQ116 Denpasar-Singapore
(departing 1445) / JQ117 Singapore-Denpasar (departing 1835)

 VF541 Singapore-Denpasar
(departing 1335) / VF542 Denpasar-Singapore (departing 1650)

 

Affected Jetstar passengers
on services bound to or departing from Bali will be informed of their revised
travel itineraries and re-accommodation options once determined, based on the
flying conditions and the latest advice from the Darwin Volcanic Ash Advisory
Centre.

 

Affected passengers, and
also those travelling tomorrow, Saturday 29 January, and Sunday 30
January 2011
, are being offered the following options by Jetstar:

 

  • Delay of
    travel:
    Customers may delay their travel to or from Bali. Travel must be
    completed by 31 March 2011.
  • Full
    refund
  • Free moves
    to an alternative Jetstar destination or re-routing to get passengers to their
    end destination
    . Travel must be completed by 31 March 2011.

 

Jetstar continues to
closely monitor the situation. Jetstar customers with near travel requirements
to and from Bali should check Jetstar.com, which will be updated
regularly or contact 131 538.

 

A further update
will be provided on Saturday 29 January at 12 noon AEDT.