Jetstar have released an additional update in-relation to its flights that have been affected by the volcanic ash cloud following the eruption of the Tengger Caldera volcano in Indonesia.

As per yesterdays update services have resumed and additional services have been scheduled to transfer the backlog of stranded passengers to their planned destination.

The full media release from Jetstar can be read below:

Update on Jetstar Bali services

Jetstar wishes to provide an update on its international services into Denpasar (Bali) from Australia and Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia.

We are pleased to confirm that scheduled Jetstar services between Australia and Singapore to Denpasar International Airport (Bali) successfully recommenced from late yesterday – and this situation continues.

With the operation of both of our scheduled and planned* additional services, the majority of affected passengers in Bali will have returned to Australia within the next 24-hours. *Subject to regulatory approval.

Jetstar cares for its customers, especially those impacted by previous cancellations on 27 & 28 January and planning is well advanced for up to four more additional recovery services* between Australia and Bali using both our aircraft fleets of two-class A330 and A320/A321s. These planned services will return our customers, previously unable to leave Bali, with direct flights from Bali to Melbourne (confirmed), Perth*, Darwin* and Sydney*.

Jetstar Australia and New Zealand CEO David Hall said its decision to resume safe flying to and from Bali was based on information provided from the Darwin Volcanic Ash Advisory Centre, which is indicating that the volcanic cloud has dissipated.

“Jetstar is pleased, having achieved the right safety outcome to commence reintroducing all our low fare flights to Bali from Australia and Singapore,” Mr Hall said.

“The safety of our customers, our people and our modern fleet had to come first as safety is our number one priority. We know the travelling public have supported this stance.

“Now of equal priority is to get holidaying Australians home - for families in time for the new school year – and for holidaying workers to recommence. We have and will enable this through offering additional flights – reworking our operations to get people home – with up to five additional flights* within a 24-hour period.

“We appreciate the importance and urgency to return our Bali services to normal operations – for our existing and future customers. As the largest Australian airline flying to Bali we remain heavily committed to the destination and our customers who visit it.”

In addition to regular scheduled services, Jetstar last night scheduled an additional Denpasar-Sydney service, and has today scheduled an additional flight from Denpasar-Melbourne as follows:

JQ7803 Denpasar-Melbourne (departing 1200/ arriving Melbourne 2035)

All passengers travelling on this flight have been advised.

Jetstar is also planning further additional services from Bali to Sydney*, Perth* and Darwin* to assist passengers affected by cancellations on 27 & 28 January 2011, however, these flights are subject to regulatory approval and final confirmation (*subject to regulatory approval).

The additional recovery flights* are planned for departure from Bali tonight after 10pm and passengers will be advised of their confirmation once approval has been received (*subject to regulatory approval).

Jetstar will liaise with all passengers in regards to which flights they have been placed on via SMS text message and if they are in Bali, through their hotels.

Passengers awaiting travel will be contacted by Jetstar in regards to their revised travel itinerary based on the above options or they can contact the Jetstar Contact Centre direct:

From Australia: 131 538

From Indonesia: 001 803 61 691 If you have difficulty with this number, alternatively call (+61 131 538).

From Singapore: 800 6161 977.

We thank our customers for their patience during this challenging period and will be providing an update in regards to the additional flights from Bali once they are confirmed and approval has been received.

Affected passengers by previous cancellations are being offered the following options by Jetstar:

Delay of travel: Customers may delay their travel to or from Bali. Travel must be completed by 31 March 2011.

Full refund

Free moves to an alternative Jetstar destination or re-routing to get passengers to their end destination. Travel must be completed by 31 March 2011.