Jetstar has sent another update in relation to its flights into and out of Bali Indonesia following the Indonesian Volcanic Ash Cloud from the Tengger Caldera volcano.

In short Jetstar has decided to resume all services into and out of Denpasar (DSP) Bali, also as there are a large number of passengers stuck in Bali Jetstar will be adding additional services to assist with the backlog.

The full media release from Jetstar can be read below:

Update on Jetstar Bali services

Jetstar wishes to provide an update on its international services into Denpasar (Bali) from Australia and Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia.

We are pleased to confirm that all scheduled services to and from Denpasar (Bali) will operate today, apart from one outbound cancellation (listed below). To assist with customer recovery we will be operating additional services from Bali commencing tomorrow morning (Sunday, 30 January 2011).

Our decision to resume safe flying to and from Bali is based on information provided from the Darwin Volcanic Ash Advisory Centre, which is indicating that the volcanic cloud is dissipating.

Safety of our passengers and crew remains our first priority and we will be regularly monitoring conditions and communicating with affected customers on their updated flight itineraries.

Cancellations

JQ37 Sydney-Denpasar (departing 1735).

Flights operating today:

JQ116 Perth-Denpasar (scheduled departure 1005 now departing at 1235) / JQ117 Denpasar-Perth (scheduled departure 2245 now departing at 0015).

JQ35 Melbourne-Denpasar (departing 1845) / JQ36 Denpasar-Melbourne (departing 2300)

JQ38 Denpasar-Sydney (scheduled 2210)

JQ83 Darwin-Denpasar (departing 1610) / JQ84 Denpasar-Darwin (departing 1815)

JQ81 Darwin-Denpasar (scheduled departure 1930, brought forward to 1640) / JQ82 Denpasar-Darwin (scheduled departure 2250, brought forward to 1845)

JQ116 Denpasar-Singapore (scheduled departure 1445 now departing at 1715) / JQ117 Singapore-Denpasar (scheduled departure 1835 now departing at 2035)

Jetstar is providing affected customers with regular updates via Jetstar.com, the Jetstar Call Centre, SMS text messages to customers and other communication channels such as letters to hotels in Bali.

Passengers not in their home port, such as Bali, are being provided with accommodation, meal reimbursements and phone credits.

Affected passengers with cancellations are being offered the following options by Jetstar:

Delay of travel: Customers may delay their travel to or from Bali. Travel must be completed by 31 March 2011.

Full refund

Free moves to an alternative Jetstar destination or re-routing to get passengers to their end destination. Travel must be completed by 31 March 2011.

Jetstar customers (in Australia) with near travel requirements to and from Bali should check Jetstar.com, which will be updated regularly or contact 131 538.

Our customers currently overseas can reach the Jetstar Contact Centre on

Bali: + 001 803 61 691 (+61 3 9347 0153).

Singapore: 800 616 1977

Extra Services from Bali

In addition to the resumption of services, Jetstar will be operating an additional ad hoc service from Denpasar to assist in the recovery of passengers.

Now that services have resumed, Jetstar will also be using available seats to accommodate passengers on previously cancelled services. This process may take several days, however we are committed to helping our customers complete their journey as soon as possible.

Jetstar will be liaising with passengers in regards to their revised travel itineraries.

We are currently using available seat capacity of scheduled flights to recover passengers outbound from Australia.