Jetstar
has cancelled all services into and out of Bali (Denpasar) due to a volcanic ash
cloud caused by the Tengger Caldera Volcano eruption in Indonesia.
Jetstar
are providing the following options for passengers affected by these
cancellations:
- Delay of
travel: Customers may delay their travel to or from Bali. Travel must be
completed by 31 March 2011.
- Full
refund
- Free moves
to an alternative Jetstar destination or re-routing to get passengers to their
end destination. Travel must be completed by 31 March 2011.
Jetstar
have released the below media release detailing the extent of these
cancellations:
Update on Jetstar Bali
services
Jetstar wishes to provide
an update on its international services into Denpasar (Bali) from Australia and
Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano
in Indonesia.
Safety of our
passengers and crew is Jetstar’s number one priority.
Based on the latest
advice from the Darwin Volcanic Ash Advisory Centre, Jetstar has cancelled all
of today’s scheduled return services from Australia and Singapore to Denpasar
(Bali). These are listed:
JQ83 Darwin-Denpasar
(departing 1610) / JQ84 Denpasar-Darwin (departing 1815)
JQ35 Melbourne-Denpasar
(departing 1845) / JQ36 Denpasar-Melbourne (departing 2300)
JQ37 Sydney-Denpasar
(departing 1735)/ JQ38 Denpasar-Sydney (departing 2210)
JQ81 Darwin-Denpasar
(departing 1930) / JQ82 Denpasar-Darwin (departing 2250)
JQ116 Perth-Denpasar
(departing 1005) / JQ 117 Denpasar-Perth (departing 22:45)
JQ116 Denpasar-Singapore
(departing 1445) / JQ117 Singapore-Denpasar (departing 1835)
VF541 Singapore-Denpasar
(departing 1335) / VF542 Denpasar-Singapore (departing 1650)
Affected Jetstar passengers
on services bound to or departing from Bali will be informed of their revised
travel itineraries and re-accommodation options once determined, based on the
flying conditions and the latest advice from the Darwin Volcanic Ash Advisory
Centre.
Affected passengers, and
also those travelling tomorrow, Saturday 29 January, and Sunday 30
January 2011, are being offered the following options by Jetstar:
- Delay of
travel: Customers may delay their travel to or from Bali. Travel must be
completed by 31 March 2011.
- Full
refund
- Free moves
to an alternative Jetstar destination or re-routing to get passengers to their
end destination. Travel must be completed by 31 March 2011.
Jetstar continues to
closely monitor the situation. Jetstar customers with near travel requirements
to and from Bali should check Jetstar.com, which will be updated
regularly or contact 131 538.
A further update
will be provided on Saturday 29 January at 12 noon AEDT.