Jetstar Bali Services Update Following Volcanic Ash Cloud Indonesia

Jetstar have released an additional update
in-relation to its flights that have been affected by the volcanic ash cloud
following the eruption of the Tengger Caldera volcano in Indonesia.

 

As per yesterdays update services have resumed and
additional services have been scheduled to transfer the backlog of stranded
passengers to their planned destination.

 

The full media release from Jetstar can be read
below:

 

 

 

Update on
Jetstar Bali services

 

Jetstar
wishes to provide an update on its international services into Denpasar (Bali)
from Australia and Singapore as a result of a volcanic ash cloud caused by
Tengger Caldera volcano in Indonesia.

 

We are
pleased to confirm that scheduled Jetstar services between Australia and
Singapore to Denpasar International Airport (Bali) successfully recommenced
from late yesterday – and this situation continues.

 

With the
operation of both of our scheduled and planned* additional services, the
majority of affected passengers in Bali will have returned to Australia within
the next 24-hours. *Subject to regulatory approval.

 

Jetstar
cares for its customers, especially those impacted by previous cancellations on
27 & 28 January and planning is well advanced for up to four more
additional recovery services* between Australia and Bali using both our
aircraft fleets of two-class A330 and A320/A321s. These planned services will
return our customers, previously unable to leave Bali, with direct flights from
Bali to Melbourne (confirmed), Perth*, Darwin* and Sydney*.

 

Jetstar
Australia and New Zealand CEO David Hall said its decision to resume safe
flying to and from Bali was based on information provided from the Darwin
Volcanic Ash Advisory Centre, which is indicating that the volcanic cloud has
dissipated.

 

Jetstar is pleased, having
achieved the right safety outcome to commence reintroducing all our low fare
flights to Bali from Australia and Singapore,”
Mr Hall said.

 

“The safety
of our customers, our people and our modern fleet had to come first as safety
is our number one priority. We know the travelling public have supported this
stance.

 

“Now of
equal priority is to get holidaying Australians home – for families in time for
the new school year – and for holidaying workers to recommence. We have and
will enable this through offering additional flights – reworking our operations
to get people home – with up to five additional flights* within a 24-hour
period.

 

“We
appreciate the importance and urgency to return our Bali services to normal
operations – for our existing and future customers. As the largest Australian
airline flying to Bali we remain heavily committed to the destination and our
customers who visit it.”

 

In
addition to regular scheduled services, Jetstar last night scheduled an
additional Denpasar-Sydney service, and has today scheduled an
additional flight from Denpasar-Melbourne as follows:

 

JQ7803
Denpasar-Melbourne (departing 1200/ arriving Melbourne 2035)

 

All
passengers travelling on this flight have been advised.

 

Jetstar
is also planning further additional services from Bali to Sydney*, Perth* and
Darwin* to assist passengers affected by cancellations on 27 & 28 January
2011, however, these flights are subject to regulatory approval and final
confirmation (*subject to regulatory approval).

 

The
additional recovery flights* are planned for departure from Bali tonight after
10pm and passengers will be advised of their confirmation once approval has
been received (*subject to regulatory approval).

 

Jetstar
will liaise with all passengers in regards to which flights they have been
placed on via SMS text message and if they are in Bali, through their hotels.

 

Passengers
awaiting travel will be contacted by Jetstar in regards to their revised travel
itinerary based on the above options or they can contact the Jetstar Contact
Centre direct:

 

From
Australia: 131 538

 

From
Indonesia: 001 803 61 691 If you have difficulty with this number,
alternatively call (+61 131 538).

 

From
Singapore: 800 6161 977.

 

We thank
our customers for their patience during this challenging period and will be
providing an update in regards to the additional flights from Bali once they
are confirmed and approval has been received.

 

Affected
passengers by previous cancellations are being offered the following options by
Jetstar:

 

Delay of
travel:
Customers may delay their travel to or from Bali. Travel must be
completed by 31 March 2011.

Full
refund

Free
moves to an alternative Jetstar destination or re-routing to get passengers to
their end destination
. Travel must be completed by 31 March 2011.

About Ben Hoffman